Creation Customer-Focused Team Leaders (CFTLs) excel at identifying for our customers and people why Creation is the EMS solution provider of choice, demonstrating a clear understanding of our Core Values, Hedgehog Concept and Envisioned Future.  They lead and support a cross-functional Customer-Focused Team (CFT) to deliver on customer satisfaction, growth and other performance metrics, as well as the development and growth of their team.  CFTLs act as Presidents of the business for their group of Creation customers and are responsible for their CFT’s P&L and ROA.


DUTIES/ RESPONSIBILITIES include, but not limited to:


  • Drives the culture of the Team/ BU
  • Owns EBITDA & delivers agreed revenues & ROA
  • Drives ongoing improvements to contribution margins and ROA
  • Fosters and maintains high level customer relationships
  • Provides Leadership to the Customer Focus Team & Business Unit
  • Participates and collaborates on BU leadership team
  • Supports company strategic directions, future focus & vision
  • Develops and engages the Customer Focus Team through partnership discussions
  • Continuous alignment of company and business unit objectives
  • Develops plans to leverage Creations’ position with the customer and to further penetrates relationships and increases sales/Share of Wallet
  • Learns the customer’s industry, business operations, strategic objectives and decision-making process
  • Tracks and manages inventory, A/R, NCNR, NRE, RMA, Customer Satisfaction issues and performance metrics
  • Negotiates Supply Agreements and other contracts as required




  • Sound business sense and knowledge of Contract Manufacturing, including 5 + years’ experience in any combination of Project/Account Management, Sales, Finance, Supply Chain with at least 3 + years in a leadership role
  • Ability to understand and communicate customer requirements to Team and BU Leadership
  • A great facilitator with high level knowledge of all business aspects and a passion to drive continuous improvment in a Lean enviroment
  • Function with a determined, calm demeanor in a high paced, highly demanding industry
  • Strong desire to learn/ read/ research and expand leadership skills & customer knowledge
  • Track record of building high performing teams
  • Knowledgeable about supply chain dynamics
  • Comfortable presenting and meeting face to face with Customers
  • Able to communicate in a positive sense, even when delivering negative messages
  • Diploma or equivalent experience, in Business Administration, Operations or Management is preferred
  • Proficiency with Microsoft Office suite is mandatory, experience with ERP/MRP is an asset


About Creation Technologies

The Creation Difference -- The People! We are an Electronic Manufacturing Service (EMS) Provider. We provide high-mix, high-complexity, start-to-finish manufacturing and supply chain solutions to companies in the Industrial Controls, Instrumentation, Medical, Communications, Transportation, Military/Aerospace and Safety & Security industries. Our culture of excellence has attracted leading talent, working together as part of multi-disciplinary, Customer-Focused Teams. Professionals from engineering, program management, supply chain management, test, quality assurance and production provide end-to-end value excellence. Create your future with us! If your goal is to be part of a bold, entrepreneurial and diverse team, where you are empowered to make a difference and your hard work is recognized and rewarded, then Creation Technologies is looking to invest in you. We place high value on maintaining and recruiting a core of highly skilled and positive people who thrive in a fast-paced and stimulating workplace. Come and develop your career while enjoying our fantastic culture that promotes mutual respect, integrity and teamwork. At Creation, we know it is our people who make us a leading global Electronics Manufacturing Services provider and one of the top 50 Technology Companies in Canada. We believe in working hard and playing hard! Working together to build the future- www.creationtech.com